Services
ETEL supports customers well beyond the supply of a transformer
From early technical advice and product selection through to delivery, installation support, warranty assistance and after-sales service, our team works alongside customers to help ensure their transformer performs as expected: safely, reliably and over the long term.
Our services are built around deep product knowledge, practical technical support and a commitment to helping customers get the best from their transformer investment.
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Good service starts before a transformer is ordered and continues well after it is delivered. Our role is to work alongside customers, understand what they need, provide practical technical support and help make sure every transformer performs safely and reliably over the long term
Leslie Oelofse
General Manager – Sales and marketing
Transformer Supply
ETEL designs, manufactures and supplies transformer solutions for a wide range of applications and operating environments.
Working closely with customers, consultants and contractors, our team provides technical guidance throughout the specification and procurement process to help ensure the right transformer is selected for each project.
From standard products through to customised transformer solutions, ETEL delivers reliable products backed by decades of engineering and manufacturing experience.
Cast Resin Transformers
ETEL supports cast resin transformer projects through its partnership with TMC Transformers in Italy, providing local technical coordination, installation support, warranty assistance and servicing support for customers throughout the project lifecycle.
Technical Support
Our experienced technical team is available to provide advice and support throughout the life of your transformer.
Whether assisting with product selection, installation requirements, operational queries or performance optimisation, we work alongside customers to help achieve the best outcomes from their equipment investment.
Warranty and After-Sales Support
ETEL's commitment to customers extends well beyond delivery.
Our after-sales support includes responsive assistance for ETEL products, including warranty-related support, technical troubleshooting and service coordination. Our team works with customers to understand issues quickly, provide practical guidance and help minimise disruption where support is required.
By providing structured after-sales support, ETEL helps customers maintain performance, reliability and long-term value from their transformer assets.
Services Include:
Technical troubleshooting and assistance
Warranty support and issue resolution
Installation, servicing and maintenance guidance
Service coordination and customer support
Ongoing product and operational advice
Delivery and Logistics
Getting transformers safely to site is a critical part of every project.
ETEL coordinates the delivery and logistics process to ensure equipment arrives securely, on schedule and ready for installation. Our experienced team works closely with customers and transport partners to manage delivery requirements across New Zealand and international markets.
Keep your assets performing at their best.
Contact our After-Sales Service team for expert technical support, service coordination, and advice to help maximise reliability and minimise downtime.
